What terms are you agreeing
to when booking a tour through Mazatlan Tours?
We'll tell you. If you have any questions about these terms or
conditions, feel free to contact us.
Once you have
made your reservation, and paid for your tours, we will immediately
issue you a receipt of payment via email. Then, within the
next 24 hours (in most cases), we will send you an
electronic ticket for each tour via e-mail, along with all relevant
meeting instructions, contact information, or other important
information. These tickets are your admission to your tours.
You must print out your tickets and bring them with you to Mazatlan,
just like you would with an airline or train ticket. On the
day of your tour, you will present your ticket to the tour operator
for admission to the tour. Except in very rare cases, it is
not necessary to reconfirm your reservation or do anything else once
you get to Mazatlan, everything is set. You just need to show
up at the indicated place and time, and start having fun!
Your ticket will
show the exact meeting time and location of your tour. The
times and locations shown on the rest of the website are subject to
change without notice, and only the location and time shown on your
ticket matters. If you are not at the meeting location shown
on your ticket at the time shown on your ticket, no refunds will be
issued, even if a different time or location is shown on our
website. Make 100% sure that you have your ticket with you on
the day of the tour and that you follow the instructions shown on
it's face. This will ensure you have no problems, only have
If during your sailing, your cruise ship is not
able to make port as scheduled due to weather conditions, mechanical
failure, or other unforeseen circumstances, we will cheerfully
issue you a 100% refund of your money.
If an itinerary change is announced in advance
of your sailing, while you still have the opportunity to reschedule
your cruise, we offer you two convenient options.
If your ship is changing itinerary, and will
port on a different date than originally scheduled, please
call us or email us right away so we can
make the necessary arrangements to reschedule your excursions so
that you don't miss a beat. We need a little notice to be able
to do this for you, so it is important to contact us in these
This policy offers you peace of mind that you
will not lose your money if your ship’s port of call is cancelled.
There is no risk to book with us!
Keep in mind
that availability on many tours is limited, so if you
change close to the tour date, some tours may be sold
out for the dates you want to switch to. To be safe, try
to get your plans ironed out ahead of time if possible.
While we normally can assist you with your changes for
free as part of our service, there are a couple of
exceptions. that are necessary to keep things running
smoothly. Multiple changes to a single reservation may
require a small 5% processing fee, and no changes are
permitted within 36 hours, so try to get things sorted
out prior to reserving.
We will cheerfully
issue you a refund for your tour up until 36 hours before the tour
date, less a very small 5% processing fee to cover the credit card
fees we incur to process your cancellation. However, within 36
hours of the tour, all reservations are non-refundable, as we are
unable to get our money back from the tour operator. Of course, if
you are a cruise passenger, and your ship doesn't make port as
scheduled (see #3 above), or if the tour is cancelled by the tour
operator for weather or any other reason (see #10 below), you will
receive a 100% refund for your tour.
Under some circumstances, we may be able
to switch you to a different day or offer another solution, even
within 36 hours, if you're not going to be able to make it, call us.
We'll do whatever we can, but we can't make any promises.
We do have to apply stricter conditions for
cancellations of fishing trips, private boat charters, and large
groups, as these type of trips take a lot of work on our part to set
up for you, and are difficult to re-book on short notice, as people
normally book these well in advance of their trip. See details
Private Boat Charters 37 feet and under
(including fishing trips): We‘re happy to assist you with your
cancellation up until 7 days before the trip with only a small 5%
processing to help cover the credit card fees and other costs we
incur to process these requests. Cancellations within 7 days are
Large Groups, Specialized Tours, and Boats 38
feet and larger: We‘re happy to assist you with your cancellation up
until 30 days before the trip with only a small 5% processing fee to
help cover the credit card fees and other costs we incur to process
these requests. Cancellations within 30 days are non-refundable.
Airport Transfers: All reservations must be
made prior to 5:00 PM Mountain Time the day before the service is
requested. If you make your reservation after this time, we
will not have time to confirm your service, and will have to cancel
your reservation and refund 95% per our usual cancellation policy.
6. NO-SHOW POLICY
We are unable to issue a
refund for a no-show under any circumstances, except due to your
cruise ship not making port, as noted above.
7. LATE ARRIVAL POLICY
If you are late for your
tour, and your tour leaves without you, we are unable to issue you a
refund, except for late cruise ship arrival as noted above.
We strive to provide you
with the best possible service in booking your tours. However,
we do not run the tours ourselves, we simply book them for you at a
discounted price. All disputes over the quality of the tour or
issues with the tour itself, including issues regarding videos,
photos, t-shirts, etc, must be taken up with the tour provider.
Mazatlan Tours cannot be held responsible for services that we do
not ourselves provide.
We will never share your
e-mail address with anyone else under any circumstances without your
express permission, and will never sell your e-mail address to anyone.
We value your privacy and your security. All online transactions
are processed without a human eye ever seeing your credit card or bank
account information, and are processed with the highest level of encryption
currently available for your safety.
10. BAD WEATHER POLICY
Most tours in Mazatlan
run rain or shine. However, if it rains on the day of your tour
and the tour operator cancels the tour, you are entitled to a 100% refund.
However, if the tour still runs, rain or shine, then our cancellation
policy as stated above applies.
11. TOUR OPERATOR
These tours all subject
to the terms and conditions of the tour operators themselves. You may not be allowed on the tour if you:
1) Show signs of intoxication
2) Show signs of infectious
3) Are pregnant or do not
meet the height or weight requirements for the tour
4) Are unruly or otherwise
disrupt the enjoyment of the other participants
These terms and conditions
vary - if you have specific questions about these policies for a certain
tour, you are welcome to ask us, or we can provide you with the contact
information for the operator themselves.
12. CHARGEBACK POLICY
Your reservations will
appear on your credit card statement as "Mexico Fun".
If you have a complaint
about any service we provide, please contact us first.
Customer satisfaction is very important to us, and we strive to
stand behind our products and services that we sell. We will
make every attempt to ensure that you are completely satisfied with
the services we've provided you. If you are unhappy with our
services for any reason, please do not file a chargeback with your
credit card before you have given us a chance to work it out with
you. Fraudulent chargebacks (chargebacks filed for services
you did receive or issues that are listed in the terms and
conditions herein) will be assessed a $25.00 fraudulent chargeback
fee and a $20.00 collection fee (charged by the credit card company,
not us), and will be pursued through a collection agency. We know
you wouldn't do that, though, would you?
DISCLAIMER (AKA THE “CYA CLAUSE” )
(This part is common sense, but our Lawyer says it's important)
advertised on this website are provided by independent contractors
and not agents or employees of Mazatlan Tours, JS Tour & Travel
Inc., or it's affiliates. Mazatlan Tours, JS Tour & Travel
Inc., or it's affiliates are not liable for the acts, errors,
omissions, representations, warranties, breaches or negligence of
any such suppliers or for any personal injuries, death, property
damage, or other damages or expenses resulting therefrom.
The Website works as a middle-agent between the client and the
operator of services listed on the Website. As such, the Website
creates the necessary commercial connections in compliance with its
own service and quality standards to provide services such as, but
not limited to, fishing and snorkeling charters. Only the most
reputable suppliers are selected for this purpose. However, the
Website cannot be held liable for their acts, omission, wrongdoing
or other. Travel services are subject to the conditions set by those
suppliers, and their liability may, in turn, be limited by their
tariffs and conditions of service. The Website acts only in its role
of agent for the client or for the supplier of the goods and
services rendered and as such, does not keep any legal authority or
control over the operator’s personnel, assets, operation and/or
The Website herewith declares that:
(a) Photographic material published on its Website is intended to
render a general depiction of the service in question and by no
means can be guaranteed that the service will be supplied exactly as
(b) Travel services descriptions are regularly updated for a
depiction of the product as close to reality as possible. However,
the Website cannot be held accountable for variations occurring upon
your arrival at the travel service site.
(c) The Website will reserve the right to deny the supply of a
service to any client at any given moment if and when it considers
convenient to do so.
(d) Any claim or comments that the client should present about the
services received must be submitted in writing within a period of
time no longer than 14 days from travels end date.
The Website will not assume liability for any claims, costs or
expenses arising from personal injuries to the client or third
parties, or caused by accidents, fatalities, loss or damage to
personal property, lack of enjoyment or claims over emotional and
mental states such as upset, disappointment, anguish, distress or
frustration, or any other damage, whether physical, mental or
emotional, arising from the following:
(a) Acts committed or omissions caused by any party other than the
Website or its employees.
(b) Illness, theft, labor disputes, mechanical failures, quarantine,
government actions, weather or any other circumstance beyond direct
control of the Website.
(c) The client’s failure to obtain the required travel documentation
such as, but not limited to, passports, visas and certificates, in
which case no refund will be granted.
(d) The client’s failure to comply with travel instructions such as,
but not limited to, tour dates and times, meeting locations, or
(e) Changes to, or cancellation of, the travel services offered,
notwithstanding the reason. The Website reserves the right to cancel
or change the travel services at its discretion, but will try to
substitute them with comparable services. If a reservation must
completely be canceled, the Website’s liability will be limited to a
refund of all monies paid to the Website.
Despite our close communication with our selected group of service
suppliers, there is still a possibility that changes on the rates
may occur without notice. As some of the rates become expired and
cannot be timely updated by the operator to your immediate
convenience, the Website regularly runs a rates verification process
which may yield differences between the price you have paid for your
reservation and the price you need to pay to actually enjoy the
service. When an updated rate happens to be lower than the
originally offered to you, the Website will only charge the lower
amount. When an updated price is higher than the originally quoted
price, the Website will have a travel consultant inform you of the
specific variation and the resulting balance that needs to be
covered. Should you not agree to the correct amount and decide to
cancel upon the circumstances, the Website will honor your
cancellation request without penalty. The Website and its service
suppliers will also be released from any responsibility towards
compensations that the client may claim and will not be considered
liable for any inconveniences arising from the said rate difference
14. FUN POLICY
Now that you've read through
all these legal blah-blahs, loosen up and have fun this vacation!
Mazatlan welcomes you with open arms. We're happy to help
you resolve any questions or issues you have within the guidelines of
these terms - just Contact Us!